Responsibility

1. Rights and Obligations of the Management Board of the Pebbles E-commerce Platform

a) Rights of the Management Board of the Pebbles E-commerce Platform

• The Pebbles E-commerce Platform shall provide services to participating Members after they have completed the procedures and mandatory conditions set out by the Pebbles E-commerce Platform.
• To store Members' registration information and regularly update related changes and supplements.
• The Pebbles E-commerce Platform shall develop service policies applicable to each category of user on the platform. These policies shall be published on the Pebbles E-commerce Platform.
• Where there are grounds to establish that a Member has provided the Pebbles E-commerce Platform with information that is inaccurate, misleading or incomplete, or that violates the law or Vietnamese fine customs and traditions, the Pebbles E-commerce Platform has the right to refuse, temporarily suspend or terminate that Member's right to use the services.
• The Pebbles E-commerce Platform may immediately terminate a Member's right to use the services if the Pebbles E-commerce Platform discovers that the Member has been convicted or is serving a sentence, where the Member's continued activity could expose the Pebbles E-commerce Platform to legal liability, or where the Member engages in fraud, impersonation, market disruption, conduct causing disunity among other Members of the Pebbles E-commerce Platform, or activities violating the applicable laws of Vietnam.
• The Pebbles E-commerce Platform has the right to remove listings, or to edit or delete the content of information about those listings, if the Pebbles E-commerce Platform discovers that the service information is not genuine or is fake.
• Where membership and the right to use the services on the Pebbles E-commerce Platform are terminated, all rights granted to the Member shall automatically cease to be valid and be terminated, and the service information already posted by the Member shall also be taken down.
• The Pebbles E-commerce Platform retains the copyright in the services and the content on the Pebbles E-commerce Platform in accordance with the laws of Vietnam on intellectual property protection. All logos and content in the various languages belong to the Pebbles E-commerce Platform. Any unlawful copying, use or dissemination of the above ownership rights is strictly prohibited.
• The Pebbles E-commerce Platform reserves the right to change the service price list and payment methods during the period of providing services to Members (in the case of Service Providers) according to the needs and capabilities of the Pebbles E-commerce Platform, giving those Members one (01) month's prior notice.

b) Obligations of the Management Board of the Pebbles E-commerce Platform

• To register the e-commerce service platform with the competent State authority.
• To comply with regulations on the protection of customers' personal information.
• To ensure the safety and security of Service Providers' payment transactions, to handle complaints and to compensate for damage where Service Providers' payment information transmitted through the e-commerce website is altered, deleted, destroyed, copied, disclosed, moved without authorisation or misappropriated, causing damage to Service Users.
• To provide information on its business operations at the request of competent State authorities in order to serve e-commerce statistical work, inspection, examination and the handling of e-commerce violations.
• To store information on transactions carried out through the website in accordance with accounting law; and to fully discharge tax obligations as required by law.
• To comply with the Commercial Law and related legal provisions on promotional activities.
• To comply with regulations on the protection of users' personal information.
• To establish and publish on the website a mechanism for receiving and resolving customer complaints about service information.
• To develop and publicly announce the Operating Regulations, Rules and Guidelines on transaction processes for Members; and to monitor and ensure the implementation of those regulations on the Website providing the e-commerce services of the Pebbles E-commerce Platform.
• To fully publish information about the website owner on the website homepage in accordance with the law. The information of PEBBLES VIETNAM COMPANY LIMITED is presented on the website homepage as follows:
  • Entity name: PEBBLES VIETNAM COMPANY LIMITED
  • Tax code: 0319189328
  • Head office: Floors 17 & 18, The Nexus Building, No. 3A-3B Ton Duc Thang Street, Sai Gon Ward, Ho Chi Minh City, Vietnam
  • Telephone: +31654913649
  • Email: Info@Pebbles.vn
• To support Members in using the tools and features serving the conduct of transactions and the use of utility services on the Pebbles E-commerce Platform.
• To receive Members' feedback for the Pebbles E-commerce Platform in the course of operations.
• The Pebbles E-commerce Platform is responsible for building the platform, including such principal work as: research, design, procurement of hardware and software, Internet connectivity, and the development of policies serving the operation of the Pebbles E-commerce Platform, within permitted conditions and scope.
• The Pebbles E-commerce Platform has inspection and supervision mechanisms to ensure that the information provided by Members on the system is accurate and complete.
• The system shall publicly announce the mechanism for resolving disputes arising in the course of transactions on the Pebbles E-commerce Platform. Where a Service User on the system comes into conflict with a Service Provider or suffers harm to their lawful interests, the Pebbles E-commerce Platform must provide the Service User with information about the Service Provider and actively assist the Service User in protecting their lawful rights and interests.
• The Management Board shall use best efforts, within the scope and conditions available, to maintain the normal operation of the Pebbles E-commerce Platform and to remedy incidents such as: technical machinery faults, software errors, Internet transmission systems, personnel, social upheaval, natural disasters, power outages, and decisions of State authorities or a related third-party organisation. However, where such incidents occur beyond its control and constitute force majeure events causing damage to Members, the Pebbles E-commerce Platform shall not bear joint liability.
• The Management Board of the Pebbles E-commerce Platform is responsible for promptly handling matters upon discovering, or receiving reports of, business conduct that violates the law on the e-commerce service platform, as follows:
  • a) Prevent and remove from the website service listings that are not genuine or that are fake, in accordance with the law;
  • b) Remove service information that violates the law within a maximum of 24 hours from receipt of a request from the competent State management authority;
  • c) Cooperate with intellectual property right holders to review and remove products infringing intellectual property rights in accordance with the process and procedures published in the Operating Regulations of the e-commerce service platform;
  • d) Warn, or refuse to provide services on a temporary or permanent basis to, individuals, enterprises and organisations engaging in conduct that violates the law;
  • đ) Other measures under the Operating Regulations of the Pebbles E-commerce Platform.
• The Pebbles E-commerce Platform is responsible for assisting State management authorities in investigating business conduct that violates the law, and in resolving disputes and complaints: providing information about entities showing signs of, or engaging in, conduct violating the law on the e-commerce service platform to the competent State management authority upon discovering or receiving such information; regularly updating keywords as recommended by competent State management authorities and filtering information by keyword before information on goods and services is displayed on the website; and receiving and responding to information in order to resolve complaints, reports and disputes relating to the e-commerce service platform on the E-commerce Activity Management Portal of the Ministry of Industry and Trade at online.gov.vn.
• The Pebbles E-commerce Platform is responsible for requiring Service Providers to provide complete information, documents and relevant certificates proving they satisfy the conditions to operate when registering to use the services of the Pebbles E-commerce Platform, in accordance with the laws of Vietnam.
• To store the registration information of enterprises, organisations and individuals participating in the Pebbles E-commerce Platform and to regularly update related changes and supplements.
• To establish a mechanism allowing enterprises, organisations and individuals participating in the Pebbles E-commerce Platform to carry out the service process on the platform.
• To apply the necessary measures to ensure the security of information relating to the business secrets of enterprises, organisations and individuals and the personal information of consumers.

2. Rights and Obligations of Service Providers on the Pebbles E-commerce Platform

a) Rights of Service Providers on the Pebbles E-commerce Platform

• To register, maintain, temporarily suspend or terminate a Service Provider account on the platform in accordance with the law and the Pebbles operating regulations.
• To have the features for posting services, managing orders and reporting revenue activated.
• To use the functions, tools and service-support services provided by Pebbles; and to access and manage the information and candidate profiles permitted to be provided to Service Providers, in accordance with the mechanism and scope prescribed by the platform.
• To request technical support from Pebbles and the receipt and resolution of reports, requests and complaints relating to the account, service listings and the use of services on the platform, in accordance with Pebbles' procedures.
• To have the Service Provider's account information and data protected in accordance with the Privacy Policy and related legal provisions.
• To request the correction, updating or deletion of the Service Provider's information within the scope permitted by law and in accordance with Pebbles' rules.

b) Obligations of Service Providers on the Pebbles E-commerce Platform

• To provide complete, accurate and up-to-date information about the Service Provider, its legal representative, contact details and other information as required by Pebbles; and to be responsible for the accuracy, truthfulness and legality of the information provided.
• To bear full responsibility for the content of the information posted, as well as for the quality, legality and provision of services to Users. Where the services fall within a conditional business line, the Service Provider must ensure full satisfaction of the conditions prescribed by law. At the same time, the Service Provider is obliged to fully discharge obligations relating to tax, consumer protection, personal data protection and other related legal obligations.
• Not to post content or use the platform to carry out unlawful activities, misappropriate property, collect money contrary to regulations, or engage in conduct infringing the lawful rights and interests of Service Users.
• Not to request, collect, use, store or share the personal data of Service Users beyond the scope necessary for operations or contrary to the law on personal data protection.
• To keep confidential the information, records and data of Service Users that the Service Provider accesses through Pebbles; to use such information only for the purpose of performing lawful services; and not to provide, transfer or use it for other purposes without a lawful basis.
• To provide complete information on the Business Licence and other related documents proving that it is eligible to trade in the types of goods/services on the list of conditional business lines, in accordance with the rules of the Pebbles.vn e-commerce exchange and applicable law.
• To fully discharge financial, tax and other obligations arising from the provision of services or transactions with Service Users in accordance with the law.
• To proactively keep its account, login credentials and authentication methods secure; and to be responsible for activities carried out through the account, except where the fault is proven to lie with Pebbles.
• To cooperate with Pebbles in verifying information and handling reports, complaints, disputes, violations and requests from competent State authorities.
• To be responsible for the content of service information, the information provided to Service Users and the service-provision conduct carried out through its account; and to compensate and bear responsibility in accordance with the law if the Service Provider's violation causes damage to Pebbles or Service Users.

3. Rights and Obligations of Service Users on the Pebbles E-commerce Platform

a) Rights of Service Users on the Pebbles E-commerce Platform

• To register, maintain, temporarily suspend or terminate an account on the Pebbles platform in accordance with the law and the Pebbles operating regulations.
• To access the service information provided by Service Providers on the platform; and to select services suited to their needs, circumstances and means.
• To be provided with information on the service position, service requirements, place of work, working conditions and other information relating to the services, within the scope of the information published by the Service Provider.
• To have personal information, job-search records and the data provided to Pebbles protected in accordance with the Privacy Policy and the law on personal data protection.
• To use the functions and tools supporting job search, application and profile management provided by Pebbles.
• To submit reports, requests and complaints relating to service listings, Service Providers or the use of services on the platform, and to have them received and handled by Pebbles in accordance with its rules.

b) Obligations of Service Users on the Pebbles E-commerce Platform

• To provide personal information, job-search records, qualifications, experience and other information completely, accurately and truthfully; and to be responsible for the information provided on the platform.
• To proactively update profile information when it changes and to ensure that the information provided to Service Providers through Pebbles is accurate and consistent with their job-search needs.
• To comply with the law, the operating regulations, the conditions of use and Pebbles' policies when using the platform.
• Not to use the platform to provide false or fraudulent information, misappropriate property, disseminate unlawful content, or engage in conduct infringing the lawful rights and interests of Service Providers, Pebbles or other users.
• Not to use another person's account, not to provide or transfer their account to another person for use, and to be responsible for keeping their login credentials secure.
• Not to unlawfully collect, copy, use or share the information or personal data of Service Providers, other users, or information accessed through the platform.
• To pay fees in full and on time to the Management Board of the Pebbles.vn E-commerce Exchange (if any).
• To comply with the sanctions (penalties) imposed by the Management Board in respect of their violations.
• Not to act in any manner that damages the reputation of the Pebbles.vn E-commerce Exchange, such as causing disunity among Members by using a second registered name, acting through a Third Party, or propagating and disseminating information detrimental to the reputation of the Pebbles.vn E-commerce Exchange.
• To provide information on their business operations at the request of competent State authorities in order to serve e-commerce statistical work.
• To comply with the law on payment, advertising, promotion, protection of intellectual property rights, consumer protection and other related legal provisions when posting goods/services for sale online on the Pebbles.vn e-commerce exchange.
• To cooperate with Pebbles in verifying information and handling reports, requests, complaints, disputes and violations arising in the course of using the platform.
• To be responsible before the law for the content of the information and records, and for the conduct carried out through their account.